Frequently Asked Questions

Where can I collect my tickets?

Unless advised, tickets should be collected from the relevant venue Box Office on the day of the concert/event. Please present your card at the Box Office window marked "Prepaid Collections".

PLEASE NOTE : Tickets for evening concerts and events will be available for collection from 1 hour 30 minutes prior to the show start time.

If you are unable to bring the card (with which the booking was made) to the Box Office, we can accept a signed letter from the Card Holder authorising you to collect the tickets on their behalf. The letter will need to quote the Card Holder's full name, address and card number and should be presented at the Box Office window marked "Prepaid Collections" together with a recent Utility bill (Gas, Electric, Water or Telephone) confirming the Card Holder's details.

PLEASE NOTE : Photocopies will NOT be accepted.

When purchasing tickets over the telephone, please inform our sales advisor before booking if you wish to collect your tickets. Usually for bookings made 3 or less days in advance of a concert/event, tickets will automatically be held for collection at the venue box office.

If tickets are being held for collection the only delivery method available at the time of booking will be 'To Collect from Venue Box Office'.

If you wish to collect your tickets before the day of the concert/event please contact Customer Services.

If you have already booked and now want to collect your tickets instead of having them posted, please contact Customer Services.

PLEASE NOTE: Customer Services usually require 48 hours notice to arrange collection of tickets and that Standing Tickets can ONLY be collected from the show Venue Box Office, after 4pm on the day of the show.

What should I do in a medical emergency?

In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.

Can I bring my camera?

PLEASE NOTE : The promoters of the concert or event will inform the Arena of their policy regarding the admission of cameras to their shows.

It should not be assumed that any camera will be admitted, as their policy may change at short notice, and without prior notification, at the artists request.

In these cases customers will be required to leave their cameras at the confiscation area, for collection after the show.

Usually, professional type cameras (with interchangeable lenses) are not allowed in, with the exception of officially accredited photographers covering the event. Video cameras and audio recording equipment are very rarely let in, but often the Promoter will allow in small instamatic cameras. It has been known however, for all cameras to be banned at the request of the artiste.

If you are planning to attend a concert in the future and would like to bring a camera with you, we would advise you contact us first, to ascertain what the camera policy will be for that show, to avoid disappointment on the night.

Will my tickets be posted to me?

Although tickets are usually posted out within 7-14 days of purchase, there are occasionally delays due to exceptional circumstances such as special "souvenir" ticket stock or show-specific ticket wallets.

If there is a delay the only delivery method available at the time of booking will be 'Mail - Delayed Delivery'.

If you have any queries please contact Customer Services.

Tickets booked using a Credit or Debit card must be posted to the Card Holder's registered address. We are obliged to implement this rule under the terms of our contract with the Card Issuers (VISA, MasterCard, American Express etc.) and are unable to make any exceptions.

Tickets booked using cards that are registered to addresses outside the UK, cannot be posted abroad and instead will automatically be held for collection at the venue Box Office regardless of the delivery method chosen at the time of booking.